The pressure of troubleshooting technology can be a nerve-wrenching experience for IT staff, especially in emergency situations. As stress and frustration build, desperation can cause IT staff to make bad choices which further compound the problems and delay resolution.
At Coquina, troubleshooting is a fundamental discipline of our team of experts and the practice of breaking down the situation to understand what happened, isolate and diagnose the issue, finding and implementing a fix and conducting a postmortem to avoid the situation from occurring again.
We specialize in a broad range of IT technology areas, have expertise in all major platforms and an extensive understanding of the latest advances. Whether it’s a new technology area, an upgrade from an existing one, we’ll work with your client to create standard work instructions, organize, create, capture and distribute knowledge to ensure its availability and absorption for future IT support staff.
