In a market where labor resources are strained, IT organizations are turning to IT Service Providers to help supplement their staff. At Coquina Systems, our unique business model provides Channel Partners and Solution Providers rapid access to specific IT skills for a flexible period, without the financial commitment of additional staff and the associated costs. This allows partners to increase their percentage of services-led revenue as part of their overall revenue.
The Coquina Services Marketplace™ is a platform that allows us to quickly, easily and confidently deliver the right services content for any given project. The portal delivers a wealth of presales tools, scoping outlines, service templates and project information to assist in the sales effort. Once engaged, we provide up-to-date project details with full reporting of tasks, deliverables, resource and milestones.
There are three components of the Services Marketplace™ that help us achieve this;
• Commerce Center ™ - allows us to quickly map a service offering to a customer need
• Service Orchestrator™ - provides insight into project status, service delivery and workflow artifacts
• Talent Shop™ - enables quick assignment of IT talent from our vetted database
The Commerce Center™ contains a library of standard and customized service offerings, complete with project templates, checklists and best practice guides to quickly respond to client requests. To assist in the sales and marketing of these services, we offer ROM pricing guides, scoping outlines and service data sheets that can be tailored to support the partner branding guidelines. The Commerce Center also provide weekly services activity reporting that includes deals in pipeline, forecast and delivery.
The Service Orchestrator™ is the services management component that allows us to track and manage any services project, from a simple Exchange upgrade to a data center migration that may take several months. It provides detailed project status reporting, resource assignments, measurable milestones, what-if analysis and workflow artifacts.
The Talent Shop™ allows us to quickly assess the client need and map it to the right IT talent for the project. Solution Providers can add IT resource capability for the short term or long term. Our database of over 2500 resourced, tracked and vetted IT Professionals consists of skilled and qualified talent spanning a diverse set of IT disciplines. We offer unprecedented flexibility with an inventory of skills, mix of talent and variable duration of resources for any technology project. The breadth of our technology experience and flexible delivery models are unmatched in the industry.
Every client project is backed by certified expert engineers, solution architects and implementation specialists—supplementing your client’s own skills with an arsenal of talent, proven tools and industry best practices.
As IT experts, we are uniquely positioned to identify and place the perfect IT talent. Our Talent Shop database contains detailed information about each resource’s IT skill, projects completed, certifications and customer performance rating.
Our first-level screening verifies a candidate’s experience, communication abilities, references & skills for the position.
We perform a deep dive into the candidate’s technical background, validation of certifications, testing skills and assessing real-world experience.
We ensure the candidate is a good fit for the company, including personality, and cultural fit.
We evaluate each candidate’s analytical and problem-solving competencies.
After each project, each IT resource is evaluated and rated based on the successful completion of the project, client feedback, scope management, budget-to-actual delivery, consultative skills, knowledge of IT practice, integration with client team and communication skills. This rating becomes part of their profile and used for future project placement.
